Delete your account

Delete your account in the app

1. 1Open Riggd and log in, on your phone or at app.riggd.fit.
2. 2Go to Jag (Me) and tap Mina uppgifter (My details).
3. 3Tap Rättigheter och samtycke (Rights and consent), then Radera ditt konto (Delete your account).
4. 4Read what will be removed, tap Radera mitt konto and confirm with Ja, radera mitt konto (Yes, delete my account).

You are logged out immediately and the account cannot be restored. The deletion applies to your account in every gym where you are a member through Riggd. If you want a copy of your data, download your data export under Rättigheter och samtycke before you delete.

Deleted immediately

• Profile and account detailsName, email, phone, date of birth and profile picture. The account can no longer be logged in to.
• Training historyResults, records, RPE, competition results, comments and kudos.
• Bookings and waitlist placesClasses, PT and goal sessions, both upcoming and past.
• Body measurementsWeight, muscle mass and body fat percentage.
• Injuries and limitationsWhat you have told the gym about injuries and limitations.
• Check ins and the doorYour check ins and the log of when you opened the door.
• Memberships, consents and notificationsYour memberships in the gyms, your consents and choices, and the notifications in the app.
• Notes about youWhat the gym staff have written about you in the member register.
• Your support casesWhat you wrote and the replies you received. The gym only sees that the case existed, with its number and date.

Kept for a period

• Payments and invoicesKept for 7 years, as required by the Swedish Bookkeeping Act. In Riggd they are then attached to a profile without your name and email.
• Your messages in the group chatsRemain with the sender shown as Borttagen medlem (Deleted member) so conversations can be followed, and are removed after 90 days like all messages in the group chats.
• Reported messagesIf someone has reported a message, it can be kept for up to 1 year while the report is investigated.

Can't get into the app?

Email info@riggd.se from the email address you registered with. Write that you want your account deleted and which gym you train at.

We reply to the same address and ask you to confirm it is you before we delete anything. If you no longer have access to that address, write anyway and we will find another way to confirm who you are.

You can also contact your gym. The gym is responsible for your personal data and Riggd handles it on the gym's behalf, so your request reaches the right place whichever way you choose.

How long it takes

In the app, the account is deleted as soon as you confirm.

A request by email is handled as soon as we know it comes from you, and within one month at the latest, as the GDPR requires.

An account whose membership has been ended for 24 months is deleted automatically. You get a notice in the app one month before.

Your membership and the gym's bookkeeping

Your membership is cancelled when the account is deleted. If you have a binding period left, it applies according to your agreement with the gym.

The gym keeps its own accounts and may be required by law to keep receipts and invoices that concern you, even after your Riggd account is deleted. The same applies to Stripe, which handles card payments. Questions about what the gym keeps should go to the gym.